Shipping Policy (Taiwan Region)
I. Policy Display Location This shipping policy is prominently displayed at the bottom of the homepage, on product detail pages, and on the checkout page to ensure that consumers can easily access it at any time.
II. Order Processing Time The order processing time is typically 1-3 working days (excluding weekends and public holidays). After your order is confirmed, we will arrange for shipping as soon as possible and notify you of the logistics tracking information via email.
III. Shipping Methods and Coverage We offer the following shipping methods to Taiwan:
- International Courier: Such as DHL, FedEx, UPS, etc., suitable for high-value items with high time sensitivity.
- Air Freight: A cost-effective option with delivery times between express and sea freight.
- Sea Freight: Suitable for large or bulk items, with longer transit times but lower costs.
- Local Storage and Delivery (if applicable): Some items may be shipped directly from our local warehouse in Taiwan to reduce delivery time.
IV. Shipping Cost Calculation Shipping costs are calculated based on your location and the selected shipping method. You can view the specific shipping cost on the checkout page. We also offer a flat-rate shipping option: [Please describe according to the actual situation, for example, “A flat rate of 4.99 USD for Taiwan Island”]. Free Shipping: When your order amount meets certain conditions (e.g., over 2000 New Taiwan Dollars), we will provide free shipping.
V. Delivery Time
- International Courier: Typically 3-7 working days.
- Air Freight: Typically 5-10 working days.
- Sea Freight: Typically 15-30 working days. The above delivery times start from the date the goods are shipped and do not include customs clearance time. Delivery times may be extended due to holidays, weather conditions, customs inspections, and other force majeure factors.
VI. Duties and Taxes
- According to Taiwan customs regulations, imported goods may be subject to duties, value-added tax (VAT), and other import taxes.
- The tax threshold in Taiwan is 2000 New Taiwan Dollars (based on FOB value). The VAT rate is usually 5%, and the duty rate varies by product category (with an average of about 6.25%). These taxes are calculated based on the CIF value (cost, insurance, and freight) of the goods.
- These fees are to be borne by the consignee. Please understand the relevant regulations before making a purchase. If the customs clearance process requires the consignee to provide documents, please respond promptly to avoid delays.
VII. Packaging Information We prioritize the safety of goods during transportation:
- All goods will be packaged with materials that meet transportation requirements to ensure protection against pressure, shock, and moisture.
- Fragile items will be specially reinforced with sufficient internal cushioning to reduce gaps.
- The outer packaging will clearly display necessary identification information.
VIII. Return and Exchange Policy
- We accept returns within 7 days of delivery, provided that the goods are in their original condition, unused, and not affecting resale.
- If you receive goods that are damaged during transportation or have quality defects, please contact us via email as soon as possible and provide relevant photos or video evidence. We will arrange for a replacement or refund.
- Note: The return shipping fee must be borne by the customer first. If the return or exchange is due to our fault (such as sending the wrong goods or product quality issues), we will cover the relevant shipping costs.
IX. Notes
- Customs Clearance Assistance: To ensure smooth customs clearance, please ensure that the consignee’s information (especially name, ID number/unified number, and contact details) is accurate.
- Prohibited Items: Please do not order or mail items that are prohibited or restricted by laws and regulations to Taiwan (such as weapons, drugs, certain animals, plants, and their products).
- Logistics Tracking: After the goods are shipped, we will provide a logistics tracking number for you to check the status of your package at any time.
- Contact Information: If you have any questions about the shipping policy or need to check the logistics information of your order, please contact us at [organickpinkinc@outlook.com] at any time.
Declaration: This policy is for reference only. The specific shipping rules may be adjusted according to the actual situation and the requirements of our partners. Please refer to the specific information displayed on the checkout page. We reserve the right of final interpretation of this policy.
Last Updated Date: September 1, 2025 Inter Myogen Co., Limited Muscle Source International Limited